Credit Returns, Refunds & Exchanges

Refunds
TopRoll does not issue refunds.

Credit Returns
You are welcome to return an item in new condition and in its original individual product packaging for a credit against future purchases if done so within 30 days of original purchase.  You must return all items for which you are requesting a credit for inspection prior to the credit being issued.  You will be responsible for all shipping & handling costs for all items returned for credit unless it can be shown that the item was damaged during manufacture.

You MUST ship the returned item in its original packaging and carefully boxed or packaged, (Bubble mailer or USPS priority box), so that the item arrives intact and undamaged.  If the product is NOT PROTECTED properly during shipment and we receive a damaged product, you will not receive a credit. TopRoll disclaims any responsibility for returned packages damaged by carriers.  No credit shall be issued if the original product packaging has been opened.  If it can be demonstrated the product was damaged during manufacture a replacement shall be issued with TopRoll paying the expense of shipping a replacement.

You will be responsible for all shipping & handling costs for all items returned for credit unless it can be shown that the item was damaged during manufacture or shipping.

***Please enclose a copy of the invoice along with your instructions for applying your credit or exchange request and send to:
 

TopRoll
PO Box 563
Bountiful, Utah  84011
USA
Attn:Credit Return

Exchanges
You may exchange an item within 30 days of purchase, if it is in new condition and is in its individual and original un-opened product packaging.  If you are making an exchange, please provide your payment method for any balance due including return shipping costs.  We will charge you any excess for the replacement item including additional shipping & handling if applicable.  TopRoll will not exchange an item if the item is damaged or not in its original sealed packaging.  Please pack the item carefully and return it within the 30-day return period and send to:

TopRoll
PO Box 563
Bountiful, Utah  84011
USA
attn: Exchange 

***Please enclose a copy of the invoice along with your exchanged item.  TopRoll will be happy to exchange one product for another like product under the following conditions:
1 – You return the product undamaged with its original packaging intact;
2 – All return postage is pre-paid by you.  We will refuse any COD post;
3 – Merchandise exchanged is in new condition and in the original unopened final packaging;
4 – You make pre-payment for the replacement product if any plus any cost of shipping.

TopRoll
PO Box 563
Bountiful, Utah  84011
USA
attn: Exchange

This information has been edited and posted on 7/25/18.